Janet M. Scott-Buckley

May 1990 B.S., Psychology, University of Massachusetts, Amherst, MA.

- Cum Laude; Member: Golden Key National Honor Society

May 1993 M.S.W., Boston University School of Social Work, Boston, MA;

- Certificate in Family Therapy

April 2002 CISR, The National Alliance for Insurance Education & Research, Austin, TX.

June 2006 CIC, The National Alliance for Insurance Education & Research, Austin, TX.

2003-Present Harrington Insurance LLC, North Andover, MA

Manager, Commercial Lines Department

• Manage commercial book of business for three agency offices
• Quote new accounts
• Review accounts on renewal
• Process changes
• Provide rating and servicing of Personal Lines Accounts
• Participate in active agency-wide growth of Commercial book of business
• Provide training and support to other team members
• Organized office reference library
• Market new commercial accounts for two additional offices
• Member of Commercial Lines Marketing Initiative Committee
• Assist agency principal in operations functions for North Shore area

1998 - 2002 Flanagan Insurance Agency, Inc., Lexington, MA

Customer Service Representative (Personal & Commercial Lines)

•  Serviced clients by answering coverage questions and making recommendations
•  Managed commercial accounts
•  Re-marketed commercial accounts on renewal
•  Quoted and sold new business policies and reviewed coverage options
•  Handled claims processing
•  Rounded out accounts
•  Processed endorsements and renewals

1995 - 1998 Harold F. Nichols Insurance Agency, Inc., Bedford, MA

Customer Service Representative/Insurance Broker

•  Serviced/managed customer accounts, both personal lines and commercial lines
•  Responded to customer inquiries regarding billing, coverage, registry procedures
•  Provided quotes for new business as well as policy changes, and made coverage recommendations
•  Processed new and renewal policies and changes
•  Handled claims
•  Trained new employees

Summer 1992/Winter 1993 John T. Burns & Sons Insurance Agency, Inc., Newtonville, MA

Office Assistant

•  Processed claims
•  Composed letters
•  Maintained registration renewal reminder system & processed renewals
•  Handled typing and filing requests
•  Assisted with marketing mailings
•  Updated bookkeeper’s invoice filing system

Summer & Winter Breaks 1986-1988 Sheldon A. Cohen Insurance Agency, Inc., Chestnut Hill, MA

Assistant Customer Service Representative

•  Responded to customer inquiries
•  Endorsed automobile and homeowner policies
•  Rated automobile and homeowner policies
•  Processed claims
•  Acted as liaison between agency, clients, companies
•  Composed letters, charts, and tables
•  Monitored daily printing of policy and claim forms, and invoices
•  Processed registration renewals
•  Performed clerical functions: typing, filing, receptionist duties

1993 - 1995 Massachusetts Society for the Prevention of Cruelty to Children, Salem, MA.

Outreach Clinician

•  Provided mental health services to adults, children, and families
•  Coordinated services with collaterals
•  Provided consultation to outside agencies
•  Assisted clinical director in marketing to other community agencies
•  Worked in multi-disciplinary team

1990 - 1992 Chart House, Brighton, MA. Primary Counselor

•  Treated residents in a program for emotionally disturbed adolescents
•  Organized and monitored the morning routine.
•  Led morning community meeting.
•  Acted as liaison between Chart House and day programs
•  Developed charts for chore assignments and point sheet percentages
•  Trained new staff members in policies and procedures
•  Member of Quality Assurance Committee

AFW (and AFW Online), Applied Systems, Collaborative Edge, AMS Pathfinder Plus, WinRater, Savage rating software, company specific rating software and online rating systems, Travelers claims download, Visions, Arbella interface system, Uninsured Motorist System, Word, Internet/Intranet/email, SilverPlume, various carrier and industry website navigation, Special Agent, Rackley Rating System